Refund & Cancellation Policy

Event Tickets

Unless otherwise stated for a specific event, ticket sales are final after purchase. Please verify the event, date, ticket type, quantity, and age requirements before completing checkout.

Event Cancellation

If Tamarack cancels an event and does not reschedule it, eligible ticket holders will generally receive a refund of the ticket price paid through the original payment method. Processing fees or third-party charges may be handled according to the terms of the payment or ticketing provider.

Rescheduled or Postponed Events

Tickets will generally remain valid for the rescheduled date unless Tamarack announces a different process. If a refund window is offered for a rescheduled event, the deadline and instructions will be communicated to ticket holders.

Lineup, Schedule, or Venue Changes

Changes to DJs, performers, set times, event programming, or other non-cancellation details do not automatically create a right to a refund. Material venue changes will be communicated when reasonably possible.

Denied Entry or Removal

Refunds are generally not provided when admission is denied or a guest is removed because of invalid identification, failure to meet age requirements, fraudulent or duplicated tickets, prohibited items, unsafe behavior, intoxication, harassment, violence, or violation of venue or event rules.

Duplicate or Accidental Purchases

If you believe you made a duplicate purchase or there was a checkout error, contact Tamarack as soon as possible. Requests are reviewed individually and are not guaranteed.

Merchandise

When merchandise sales are active, damaged, defective, or incorrectly fulfilled items should be reported promptly after delivery. Eligibility for replacement or refund may depend on the item condition, order details, and available inventory. Customized, worn, used, or final-sale items may not be returnable unless required by law.

Refund Timing

Approved refunds are returned through the original payment method when possible. Bank and card-processing timelines are controlled by the payment provider and may take several business days after a refund is issued.

Contact

For ticket, order, or cancellation questions, use the information on the Contact page.